Call for Papers

We invite researchers from all over the world to submit original, unpublished contributions reporting substantive new work in the fields of service science, management, engineering and technology. All topics relevant to serviceology are of interest, but the conference particularly encourages submissions addressing:

Service Innovation
Service Design
Service Marketing
Service Management and Operations
Service Capability
Theoretical Perspectives on Service
Value Co-Creation and Context
Service ECO-System
Human-Centered Service System
Service Engineering and Technologies
Services in Industry 4.0
IoT-Based Services
Service Economics and Policy
Servitization and Product-Service-Systems
Service Practices (healthcare, tourism, hospitality, education, communication, retail, food service, contents service, gaming, etc.)


Prospective participants are requested to electronically submit either papers (6-12 pages), studies-in-progress, survey papers or posters of their work. The conference organizers aim to publish the conference proceedings with Springer, therefore authors are asked to preferable use the Springer LNAI/LNCS template. Poster templatess will be available on the conference website.

Download Call for Papers (pdf)